Privacy Policy

1. Introduction

lobi89 ("we," "us," or "our") operates an online gaming platform at lobi89.cam, providing sports betting, live casino games, slot games, lottery games including togel (Indonesia's traditional numbers lottery), and other gaming services to players in Indonesia. We recognize that privacy is critical when handling sensitive personal and financial information. This Privacy Policy is designed to inform you about:

• What personal information we collect from you and why
• How we use, process, and store your information
• Who we share your information with and under what circumstances
• Your rights regarding your personal data
• How we protect your information from unauthorized access
• How to contact us if you have privacy concerns

This policy applies to all users of lobi89 services, including visitors to our website, registered players, and anyone who communicates with us through our customer support channels. We encourage you to read this policy carefully and contact us if you have questions.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a lobi89 account, we collect the following personal information that you provide directly:

• Identity Information: Full legal name, date of birth, gender, and nationality as shown on your government-issued identification document (KTP - Indonesian national identity card, passport, or driver's license).
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Account Credentials: Username and encrypted password (we never store passwords in plain text).
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay), and transaction history.
• Verification Documents: Copies of government-issued ID, proof of address (utility bills, bank statements), selfie photographs holding identification, and any other documents required for Know Your Customer (KYC) compliance.
• Communication Records: Content of messages, emails, and live chat conversations with our customer support team.

2.2 Information Collected Automatically

When you use lobi89 services, we automatically collect certain technical information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Connection Information: IP address, internet service provider, approximate geographic location based on IP address, and time zone.
• Usage Information: Pages viewed, games played, betting patterns, deposit and withdrawal history, login times and frequency, session duration, and navigation paths through our platform.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to track user preferences, maintain sessions, and analyze platform performance. You can control cookie preferences through your browser settings.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third parties, including:

• Payment processors and financial institutions when you make deposits or withdrawals
• Identity verification services used to confirm your age and identity during KYC procedures
• Game providers who supply our casino games and sports betting platforms
• Fraud prevention services that help us detect and prevent fraudulent activity

3. How We Use Your Information

lobi89 uses your personal information for the following legitimate business purposes:

Purpose	Legal Basis
Account registration and management	Contract performance
Identity verification and age verification (KYC)	Legal obligation
Processing deposits and withdrawals	Contract performance
Fraud prevention and security monitoring	Legitimate interest
Customer support and communication	Contract performance
Responsible gaming monitoring	Legal obligation & legitimate interest
Marketing communications (with consent)	Consent
Platform improvement and analytics	Legitimate interest

3.1 Essential Service Provision

We use your information to provide, maintain, and improve lobi89 services, including processing your bets, managing your account balance, facilitating deposits and withdrawals to Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay), and delivering customer support in Indonesian and English.

3.2 Legal Compliance

We are required by international gaming regulations to verify your identity, age, and residential address. This includes confirming you are at least 21 years old and preventing fraud, money laundering, and terrorist financing. We maintain records as required by law and cooperate with law enforcement when legally obligated to do so.

3.3 Responsible Gaming

We monitor gameplay patterns to identify potential signs of problem gambling and to enforce responsible gaming measures such as deposit limits, loss limits, and self-exclusion requests. This monitoring helps us protect vulnerable players and fulfill our commitment to responsible gaming.

3.4 Marketing Communications

With your explicit consent, we may send you promotional emails about new games, special bonuses, and platform updates. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any promotional email or by contacting customer support. Transactional emails (account notifications, withdrawal confirmations, security alerts) are not affected by marketing preferences and will continue as necessary for account management.

4. Information Sharing and Disclosure

lobi89 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information in the following limited circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: Companies that process deposits and withdrawals to Indonesian banks and e-wallets
• Identity Verification Services: Third-party KYC providers that verify identity documents
• Game Providers: Software companies such as Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt that provide casino games and sports betting platforms
• Cloud Hosting Providers: Companies that host our infrastructure and databases
• Customer Support Tools: Platforms that enable live chat, email support, and ticket management

All service providers are bound by confidentiality agreements and are permitted to use your information only for the specific purposes we authorize.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, including:

• Compliance with court orders, subpoenas, or other legal proceedings
• Cooperation with law enforcement investigations
• Reporting suspicious transactions to financial intelligence units as required by anti-money laundering regulations
• Enforcement of our Terms & Conditions or investigation of potential violations

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and platform notification if such a transfer occurs and will ensure the acquiring entity honors this Privacy Policy.

4.4 Consent-Based Sharing

We will not share your information for any purpose not described in this Privacy Policy without your explicit consent.

5. Data Security Measures

lobi89 employs industry-leading security measures to protect your personal and financial information from unauthorized access, disclosure, alteration, or destruction:

5.1 Encryption

All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption—the same standard used by banks and financial institutions worldwide. All sensitive data at rest, including passwords and financial information, is encrypted in our databases using advanced encryption algorithms.

5.2 Access Controls

Access to personal information is restricted to authorized lobi89 employees and service providers who require access to perform their duties. All personnel with data access are bound by strict confidentiality obligations and receive regular security training. We use role-based access controls to ensure employees can only access information necessary for their job functions.

5.3 Infrastructure Security

Our platform is hosted in secure data centers with 24/7 monitoring, redundant systems, and disaster recovery capabilities. We employ firewalls, intrusion detection systems, and regular security audits to protect against cyber threats. All systems are patched and updated regularly to address known vulnerabilities.

5.4 Payment Security

We do not store complete bank account numbers or e-wallet credentials on our servers. Payment information is tokenized and processed through PCI-DSS compliant payment processors. Transactions are monitored for suspicious activity, and multi-factor authentication is required for high-value withdrawals.

6. Data Retention

lobi89 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Information for active accounts is retained as long as your account remains open and for a reasonable period thereafter to address disputes or inquiries.
• Closed Accounts: After account closure, we retain certain information for up to seven years to comply with anti-money laundering regulations, tax requirements, and legal obligations. This includes transaction records, identity verification documents, and communication logs.
• Marketing Data: If you unsubscribe from marketing communications, we retain only the minimum information necessary to honor your opt-out preference and prevent future contact.
• Inactive Accounts: Accounts with no login activity for 24 consecutive months may be considered inactive. We will contact you via email before taking any action on inactive accounts.

After the retention period expires, personal information is securely deleted or anonymized so it can no longer identify you.

7. Your Privacy Rights

As a lobi89 user, you have the following rights regarding your personal information:

Exercising Your Rights

To exercise any of these rights, contact us at [email protected] with "Privacy Rights Request" in the subject line. Please include your account username and specify which right you wish to exercise. We will verify your identity before processing your request and respond within 30 days. There is no fee for exercising your rights unless your request is manifestly unfounded or excessive.

8. Cookies and Tracking Technologies

lobi89 uses cookies and similar technologies to enhance your experience, maintain session state, and analyze platform usage. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

8.1 Essential Cookies

These cookies are necessary for the platform to function and cannot be disabled. They include session cookies that maintain your login state, security cookies that protect against fraud, and load-balancing cookies that distribute traffic across servers.

8.2 Functional Cookies

These cookies remember your preferences such as language settings, currency display, and game favorites. Disabling these cookies may result in reduced functionality.

8.3 Analytics Cookies

We use analytics cookies to understand how users interact with our platform, which pages are most popular, and where improvements can be made. This data is aggregated and anonymized.

8.4 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of lobi89. Most browsers accept cookies automatically, but you can modify your browser settings to decline cookies if you prefer.

9. International Data Transfers

lobi89 operates internationally and may transfer your personal information to countries outside Indonesia for processing and storage. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information, including:

• Using data centers and service providers that comply with international data protection standards
• Implementing contractual protections that require third parties to protect your data according to strict standards
• Ensuring transferred data is encrypted both in transit and at rest

By using lobi89 services, you consent to the transfer of your information to countries that may have different data protection laws than Indonesia.

10. Children's Privacy

lobi89 services are strictly intended for adults aged 21 and over. We do not knowingly collect personal information from anyone under the age of 21. Our age verification procedures are designed to prevent underage access. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to lobi89 should contact us immediately at [email protected].

11. Changes to This Privacy Policy

lobi89 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will:

• Update the "Effective Date" at the top of this policy
• Notify you via email to your registered email address
• Display a prominent notice on the lobi89 platform
• Require your acceptance of the updated policy before you can continue using services (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of lobi89 services after changes are posted constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected] (put "Privacy Inquiry" in subject line)
• Live Chat: Available 24/7 via the lobi89 website and mobile app
• WhatsApp: +62 812 3456 7890 (08:00-24:00 WIB daily)

Our customer support team speaks Indonesian and English and is committed to addressing privacy concerns promptly. For data subject access requests and formal privacy rights requests, please email [email protected] with "Privacy Rights Request" in the subject line. We will respond to all verified requests within 30 days.